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Shipping & Returns

Delivery and payment options:                                                                                                                                                                                                       - cash in advance, cash on delivery, billing and cash on pickup at our store (domestic only), other payment options are not possible.

We strictly cash on delivery or prepayment, domestic customers can purchase small items and invoice (payment / remittance is due on delivery). Or pay cash when picking up locally at our retail store. Special, tarpaulins, tents, complete, we supply only against cash in advance. Except for deliveries to public institutions can also be done on open account. The appointment must be made in this case, however, in writing, by fax or by mail!

A contract is the acceptance of the customer order by Zelte Roszbor GmbH.
The customer waives the right of acceptance, § 151 Sentence 1 BGB. About the contract, the customer either by us is informed by a confirmation or at the latest by the execution of delivery of goods ordered, or by offering or providing the service. If the customer orders via the Internet, the Zelte Roszbor GmbH will immediately access orders, however, confirm by e-mail, fax, or mail.

Packaging is reused or disposed of by us in accordance with the provisions of the Ordinance. "

Shipping Information

Tent cloth and accessories (except poles) we supply preferably via DHL or UPS. Complete tents, by freight carrier. Pickup is available upon request. Delivery with our own vehicle is within max. 60 km possible.
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NOTE: Tents and accessories are available from stock in general

Please note: All special orders require a deposit in the amount of 50% of order value. Only upon receipt of payment the order will be binding for us!.

Shipping costs: Germany
Are always listed in each listing!
Otherwise, we charge within Germany mainland for:
Parcels up to 5 kg € 7.00
from 5 to max. 10 kg € 9.50
10 kg - max. 30 kg 16,50 €

Shipping costs from 30 KG or for bulky goods, tents unless they are specified for each product, - please ask in advance!
Shipping costs for the German Islands please ask in advance also.
With cash on delivery we charge an additional 9 € surname fee. Bars and rods incl complete tent
We ship only in advance!
Shipping costs to other EU countries and for global delivery are weight - and volume dependent.
Due to the variety of tariffs, please ask in advance for the shipment.

Customers in EU countries, we ask, if any, - to indicate your VAT number.
The invoice can then be carried out in indicating the number of tax-free.
For deliveries to non EU countries will be immediately brought to us by the German tax deducted.

Minimum order:
European Countries 50.- Euro, Switzerland Euro 100.-, overseas and other foreign countrys Euro 150.-